My game is stuck, what do I do now?

Don’t worry, this can unfortunately happen sometimes. Here are some actions you can take:

  • Reload the game

  • Try different internet connections (Switch between WiFi and mobile network)

  • Launch the game from a different browser

  • Launch the game from a different device

  • Clear the cache and browsing history from your preferred browser (instructions here)

  • Contact customer service if the game still doesn’t work. Also, include as much information as possible, such as:

    • The game’s name
    • The time when the error occurred
    • The round’s ID number (found in your game history)
    • A description of the error
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