FAQ

Gaming Account

• How do I reset my password?
• Providing proof of financial status
• How do i Self-exclude my gaming account?
• How do I close my account?
• I'm not able to log in, how do I solve this?

Deposit & Withdrawals

• Which deposit methods are available?
• Which withdrawal methods are available?
• How do I change my Swish number?
• Why do initiated deposits affect my deposit limit?
• I didn't get my deposit, what happened?
• How can I make a withdrawal?

See all 7 articles

Technical Information

• Supported operating systems and browsers

Responsible gaming

• What is the yearly loss limit?
• How can you freeze just a specific game category?
• How do I change my deposit limits?
• How do I take a break from gambling?

Welcome offer

• Do you have a welcome offer?
• What are the turnover requirements?
• Why didn't I get the welcome offer?

Slots

• What is "Return to player" (RTP) and how to I find info about it in a game?
• Where do i find the game rules?
• My game is stuck, what do I do now?

Poker

• How do I use my poker ticket?
• Why am I getting kicked out of the poker table?
• Poker won't open on my phone.

Jackpot Pools

• Why can’t I make a cash out?
• What happens if no one wins the jackpot?
• Where can I find the rules?
• How does betting on Jackpot Pools work?